SmallBizGenius Analysis
Yoybuy is a Taobao agent that helps international customers purchase and ship items from China. While some customers praise their helpful service and efficient shipping, many others report issues with unexpected fees, poor communication, and unreliable delivery, resulting in a generally negative customer experience.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping Costs and Fees
3.0/10Many reviewers complain about unexpected and excessive shipping costs, with some alleging hidden fees added after the initial quote. Customers report issues with weight discrepancies leading to overcharges and being forced to use more expensive shipping methods.
40 reviews mention thisCustomer Service
6.0/10Customer service experiences are varied, with some reviewers praising helpful and responsive agents, while others report poor communication, lack of assistance in resolving issues, and unhelpful responses. Some customers mention long response times and difficulty getting clear information.
25 reviews mention thisShipping and Delivery
4.0/10Many reviewers report issues with delayed or lost packages, unreliable tracking, and items being returned to sender without explanation. Some customers also mention poor packaging leading to damaged items.
20 reviews mention thisOrder Issues and Cancellations
3.5/10Several reviewers report orders being cancelled without warning or explanation, and difficulty obtaining refunds. Some customers also mention issues with incorrect items being shipped.
10 reviews mention thisWebsite and Account Access
2.0/10Some reviewers report having their accounts blocked or frozen, often after opening disputes or requesting refunds. This prevents them from accessing their funds or receiving their orders.
8 reviews mention thisProduct Quality and Accuracy
6.5/10A few reviewers mention receiving faulty, broken, or incorrect items. While some are satisfied with the product quality, others express disappointment with the accuracy of their orders.
7 reviews mention thisPros & Cons
What Customers Love
"The customer service was really helpful. Very happy with services. Thanks to Yoybuy!"
"yoybuy is a very effective taobao agent. easy to use and offers several shipping methods, for many countries"
"yoybuy is a very effective taobao agent...offers several shipping methods, for many countries"
"All first class services. Never any missing items and excellent packing. Thank you Yoybuy."
"This company is a great on they have prompt response agent and resolve any issue amicably with no time wasted"
Common Complaints
"They will keep on adding fees. I ordered a few items worth 4.5 USD total, and I had to cancel because they wanted to charge me around 380USD for shipping to their warehouse."
"Lacks service — make shipping difficult"
"I didn't received goods till now . Its 3 month !!!"
"100% scammers. My parcel weighed 3 kg, and after I paid, they asked for an extra charge for the 4.8 kg weight. When I received it and scaled it, I saw it weighed 3 kg. And this isn't the first time; they do this regularly."
"They blocked access to the page without being able to withdraw my money, I do not recommend it! they did not send my purchases"
Common Questions About Yoybuy
Answers derived from customer review patterns
Is Yoybuy legit and trustworthy?
Yoybuy's legitimacy is questionable based on the reviews. While some customers have had positive experiences, a significant number report being scammed or experiencing issues with hidden fees, unreliable shipping, and poor customer service. Many reviewers warn against using the service, citing instances of money being stolen or accounts being blocked. Due to the high number of negative reviews, it's advisable to proceed with extreme caution or consider alternative Taobao agents.
Based on 45 reviewsDoes Yoybuy have good customer service?
Customer service experiences with Yoybuy appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of the customer service agents, noting that they are quick to address concerns and resolve issues. However, a larger number of reviewers report poor communication, unhelpful responses, and difficulty getting assistance with problems like shipping delays or unexpected fees. The mixed feedback suggests that customer service quality may vary.
Based on 25 reviewsIs Yoybuy worth it for small businesses?
For small businesses, Yoybuy presents a risky proposition. While the service aims to simplify purchasing from Taobao, the numerous complaints about unexpected fees, unreliable shipping, and poor customer service raise serious concerns. The potential for cost overruns and delivery delays could negatively impact business operations. Unless a business has a very specific need for a product only available through Taobao and is willing to accept the risks, alternative sourcing options may be more reliable and cost-effective.
Based on 15 reviewsWhat is Yoybuy's shipping like?
Shipping experiences with Yoybuy are frequently problematic. Many reviewers report issues with delayed or lost packages, unreliable tracking information, and items being returned to sender without explanation. Additionally, some customers mention that the packaging is inadequate, leading to damaged items. The high number of complaints about shipping issues suggests that this is a significant area of concern for Yoybuy customers.
Based on 20 reviewsWhy are shipping costs so high on Yoybuy?
High shipping costs on Yoybuy are a common complaint, often stemming from unexpected fees and inaccurate weight calculations. Reviewers report that the initial shipping estimates are frequently much lower than the final charges, with additional fees being added for various reasons. Some customers allege that Yoybuy inflates the weight of packages to increase shipping costs, leading to significant overcharges. These unexpected costs can make Yoybuy an expensive option for international buyers.
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